Person Centred Care (Ìtọ̀jú Ẹni Kọọkan)

At BoldHeartcare, we recognise one fundamental truth, no two people are the same. Every individual we support has their own story, their own dreams, their own challenges, and their own definition of a good life. That is why person centred care is not just a service we offer; it is the philosophy at the heart of everything we do.

Our person centred approach means that we never impose a rigid, pre-designed care structure onto the people we support. Instead, we take the time to truly listen, to understand what matters most to each individual, what they want to achieve, how they prefer to live, and what kind of support will genuinely make a difference in their life. From this foundation of deep understanding, we build a care and support plan that is as unique as the person it is designed for.

We work closely with the individual, their family members, and other relevant support professionals to co-create a Person Centred Plan, a living document that tells the story of who the person is, what they value, and the roadmap we will follow together to help them reach their goals. This is not something we do to the individual; it is something we build with them, ensuring their voice is always at the centre of every decision.

We understand that communication looks different for everyone. Some individuals may find verbal or written communication challenging, and we are fully equipped to accommodate this. We use a wide range of communication tools and techniques to ensure that every person, regardless of their communication ability, can actively participate in shaping their own plan and future.

A BoldHeartcare Person Centred Plan addresses the full picture of an individual's life. It explores and sets out clear, meaningful answers to the questions that matter most:

✦ What is important to the individual, their values, preferences, and what brings them joy.
✦ What they want to achieve, their short-term milestones and long-term aspirations.
✦ Where they want to live, and the kind of environment in which they feel most comfortable and safe.
✦ What they want to learn, new skills, qualifications, hobbies, or experiences they wish to pursue.
✦ What support they need and how they want to use it, ensuring support feels empowering, not limiting.
✦ How they can live a healthy life, physically, mentally, emotionally, and socially.
✦ What their hobbies and interests are, because a fulfilling life includes pleasure, creativity, and connection.

Our Person Centred Care service spans the full range of what BoldHeartcare offers, including Domiciliary Care, Supported Living, Live-in Care, Home Care, and Specialist Support Services. Regardless of the service, the person centred approach remains consistent, ensuring that every touchpoint of support is aligned with the individual's plan, preferences, and progress.

At BoldHeartcare, we are committed to continuously improving our person centred planning process to make it more effective, accessible, and responsive. Our senior management team, service managers, and support workers regularly collaborate, sharing ideas, reviewing outcomes, and refining our approach, so that the individuals we support always receive the very best.

As Nigeria's pioneering specialist care provider, we are proud to bring this internationally recognised, gold-standard approach to care to individuals and families across Lagos and Abuja. Whether you are a private client, a government agency, an NGO, or an international organisation, BoldHeartcare is committed to delivering support that is not just professional, but deeply, meaningfully personal.